Shipping policy

Shipping Policy

This Shipping Policy describes how NGMI Archive ("we," "us," or "our") processes and ships orders placed through our online store (the "Services"). This policy should be read together with our Terms of Service and Refund Policy.

Order processing

All orders are hand-packed. Please allow 3–5 business days for us to process and prepare your order for shipment after your order is placed and payment is confirmed. Orders are not processed or shipped on weekends or U.S. federal holidays. Processing times may be longer during product launches or periods of high order volume.

You will receive a confirmation email when your order is placed, and a separate shipping confirmation email with tracking information once your order has shipped.

Shipping destinations

We currently ship within the United States only. We do not offer international shipping at this time. Orders with shipping addresses outside the United States cannot be fulfilled.

Shipping methods and costs

Orders are shipped within the United States via the United States Postal Service (USPS). A flat shipping rate of $6.00 is applied to each order and is calculated at checkout. Orders totaling $40.00 or more qualify for free standard shipping, which will be applied automatically at checkout. Estimated delivery times are typically 3–7 business days after your order ships, depending on your location. All delivery times are estimates and are not guaranteed.

Tracking

Once your order ships, we will send you a shipping confirmation email containing a tracking number. You can use this number to track the status of your delivery through USPS. Please allow up to 48 hours for tracking information to update after you receive your shipping confirmation.

Delivery, delays, and risk of loss

As stated in our Terms of Service, all delivery times are estimates only and are not guaranteed. We are not liable for shipping or delivery delays, including delays caused by the carrier or events outside our control. Once we transfer your order to the carrier, title and risk of loss pass to you.

If your tracking shows your order as delivered but you have not received it, please first check with your household, neighbors, and local post office, then contact us at support@ngmiarchive.com and we will do our best to help.

Incorrect addresses

Please make sure your shipping address is correct and complete before submitting your order. We are not responsible for orders shipped to an incorrect or incomplete address provided by you. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment; additional shipping costs may apply.

Damaged, defective, or lost shipments

Please inspect your order upon delivery and contact us immediately at support@ngmiarchive.com if your item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right. Returns and refunds are handled in accordance with our Refund Policy.

Returns

For information about returning an item, please see our Refund Policy. Return shipping is coordinated through us: if your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Contact

Questions about shipping should be sent to us at support@ngmiarchive.com.